mac · hardware · easy

Mac Printer Connection and Printing Problems

Fix common printing issues on Mac including connection problems and driver issues

Estimated time: 20-30 minutes

Canonical URL: https://troublesht.com/guides/mac-printer-problems

Common symptoms

  • Printer not appearing in available printers list
  • Print jobs stuck in queue
  • Printer shows as paused or offline
  • Error messages when trying to print

Possible causes

  • Printer cable not properly connected
  • Network connectivity issues
  • Outdated printer drivers
  • Print queue corruption

Step-by-step solution

  1. Check Physical Connections

    Verify all cables and power connections are secure

    Check USB or network cable connections
Ensure printer is plugged into power outlet
Verify printer is turned on with normal status lights

    Note: For network printers, ensure Mac and printer are on same network

  2. Resume Printing if Paused

    Check if printer queue is paused and resume if needed

    Click Print Centre icon in Dock
Look for pause button in toolbar
Click resume button if printer is paused
Delete stuck print jobs if present

    Note: Print Centre can be found in Applications > Utilities folder

  3. Add Printer Again

    Remove and re-add the printer to create fresh connection

    Go to System Settings > Printers & Scanners
Select problematic printer and click minus (-) button
Click Add Printer button (+)
Select printer from list and add

    Note: Wait 1-2 minutes for network printers to appear in list

  4. Update Printer Software

    Ensure you have the latest printer drivers installed

    Go to System Settings > Printers & Scanners
Select printer and check Driver version
Visit manufacturer website for latest drivers
Download and install updated drivers

    Note: Restart Mac after installing new printer drivers

  5. Reset Printing System

    Clear all printer settings and start fresh as last resort

    Go to System Settings > Printers & Scanners
Right-click in printer list area
Select "Reset printing system"
Confirm reset and re-add all printers

    Warning: This will remove ALL printers and you'll need to re-add them

Alternative solutions

  • Try printing from different app like TextEdit to isolate issue
  • Use AirPrint if printer supports it
  • Connect via USB cable if wireless printing fails

When to seek professional help

  • Printer hardware appears damaged
  • Network configuration changes needed
  • Printer not supported by current macOS version